frequently asked questions

We have a complete 365-day satisfaction guaranteed policy. We strive to provide a worry-free shopping experience to our customers. Refunds require return of item and/or proof of purchase. For any returning questions or instructions please call our customer service department: 1-855-PURADOR (1-855-787-2367) or send us an email at support@purador.com

PURA D'OR can be purchased on purador.com, amazon.com, target.com, drugstore.com, walgreens.com, ebay.com, rakuten.com, overstock.com. For direct links please refer to our “Where to Buy” page.

For wholesale or business inquires please email sales@purador.com.

Yes, PURA D'OR works on all hair types and colored hair.

All PURA D’OR Shampoos and Conditioners- 2 years after opening
PURA D'OR Face Cream - 2 years after opening
PURA D'OR Vitamin C Serum - 6 months after opening
PURA D'OR Rosehip Seed Oil - 1 year after opening
PURA D'OR Argan Oil - 1 year after opening

We recommend consulting with your doctor. The ingredients are listed on our website and on all packaging.

PURA D'OR is 100% Cruelty Free. There is absolutely NO animal testing on any of our products.

International consumers must pay all customs and duties with the receiving country. PURA D'OR will not be responsible for customs and duty fees. Any returns due to customs and duties will be refunded minus the shipping and handling costs. We recommend you speak to your local post office and ask how they determine the prices.
You may be charged for customs tax when receiving the product. We do not have a set fee; as it is different per each country.

Domestic Orders: Here at PURA D'OR we offer fast free shipping. The products are shipped out of our warehouses within 2 business days. After being shipped, expect to receive your package 3-5 business days later.

International Orders: We will not be able to give you an exact date for international orders. It depends on how fast the customs in your country clears the package. It can take anywhere from 1 day to 1 month for customs to clear a package. You can track daily updates on the link provided by the carrier.

We accept Paypal, Visa, Mastercard, Discover, and American Express.

Yes. We have been a BBB Accredited Business since 8/14/2012.

Your credit card information is never stored, and our communication with credit card processors uses strong encryption. Our identity has been confirmed by Symantec, the leader in online trust.

Step 1: Tighten the base securely to the bottle
Step 2: Turn the nozzle counter clock wise to unlock

If you purchased your subscription BEFORE August 15, 2018, your PURA D'OR products where purchased from NxN Beauty, one of our many distributors. You may cancel through your NxN Beauty account - https://www.nxnbeauty.com/.

If you purchased your subscription AFTER August 15, 2018, then you can go to the link further instructions. How To Cancel Your Subscription. Please adjust the styling on this page. I want pictures to be in order and text underneath the pictures, not next to them.

All our products are free of harsh chemicals. It is free of SLS (all forms of sulfates), parabens, glutens, artificial fragrances & chemical dyes.

The effects of the treatments will start to fade as nutrients and vitamins are no longer provided. For best results, continued usage is encouraged.