Return Policy
Every Pura d'or purchase includes a 100-Day Complete Satisfaction Guarantee. Refunds require return of product(s). Shipping and Handling costs will be deducted from refund, we do not supply return labels. Cost of shipping and handling vary from order. Please include order number as well as a reason for the return inside package when sending the products. Products must be sent and received within 100 days from receiving the package.
Return To: 10781 Forbes Ave. Garden Grove, CA 92843
Please include your order number as well as a small note to why the package is being returned. Once received a refund minus the shipping cost will be given.
Shipping Cost
We offer free shipping to anywhere in the United States, including Alaska and Hawaii.
Express Shipments
If you need your order expedited we offer NEXT DAY for $29.99, and 2 DAY Shipping for $19.99; only within the United States. All express shipments received before 1 PM Pacific Time are shipped the same day. Any express shipment received after 1 PM Pacific Time will ship the following business day. Also, keep in mind that does not count either Saturday or Sunday as shipping days. This means if you select Next Day service on Friday you will not receive the shipment on Saturday, you will receive it on Monday. It does not count the day the package shipped as a "shipping day". As an example, if 2 Day is selected on Monday the box will be delivered on Wednesday, not Tuesday.
International
All international orders will be charged $49.99 for shipping. Orders sent to Canada will be charged $29.99 for shipping. Be sure to choose the correct country from the drop down selection box. If you are having any difficulty with placing an international order, submit an email request to: support@purador.com or by call by phone: (855) 787-2367
International consumers must pay all customs and duties with the receiving country. Pura d'or will not be responsible for customs and duty fees. Any returns due to customs and duties will be refunded purchase price less shipping and handling costs. If you have any questions or concerns please email support@purador.com or call 855-787-2367.
Delivery Time
Delivery time generally takes 2-4 business days. Delivery time does not include the time it takes to process your order. All orders are processed and shipped within 48 hours of receipt.
Tracking Orders
We will send you a shipment notification via email the day your package ships. Email shipment notification is available for both USPS and FedEx orders. The notification will provide you with a tracking number as well as an estimated delivery date. Your tracking number will always be posted in your online account in the event you do not receive the email sent by USPS or FedEx. Simply login to your account and look at your order history to see the tracking number for your order.
PO Boxes and APO/FPO Shipping
We happily ship to PO boxes, as well as APO/FPO addresses via USPS Priority Mail service. The transit time for priority mail is generally three business days. Keep in mind that your order will take 48 hours to process before we ship.