Shipping and returns

 

Return Policy
Every Pura d'or purchase includes a 365-Day Complete Satisfaction Guarantee. Refunds require return of product(s). Shipping and Handling costs will be deducted from refund, we do not supply return labels. Cost of shipping and handling vary from order. Please include order number as well as a reason for the return inside package when sending the products. Products must be sent and received within 100 days from receiving the package. 

 

Return To: 10781 Forbes Ave. Garden Grove, CA 92843

 

Please include your order number as well as a small note to why the package is being returned. Once received a refund minus the shipping cost will be given.

 

Shipping Cost
We offer free shipping for orders that are $30+ in the United States, excluding Alaska, Hawaii, American Samoa, Micronesia, Guam, Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. All international shipping is paid by customer at available rates offered.

 

Express Shipments
Express shipping will be calculated at cost. We offer expedited 1-2 Day Express shipping within USA. Please checkout to select appropriate express shipping method to see actual cost.

 

International
All international orders will be shipped via USPS, FedEx or UPS at cost. Please checkout to see actual cost. If you are having any difficulty with placing an international order, submit an email request to: support@purador.com or call by phone: (855) 787-2367

International customers must pay all customs and duties with the receiving country. Paperwork may need to be completed depending on your country. PURA D'OR will not be responsible for customs and duty fees. Any returns due to customs and duties will be refunded purchase price less shipping and handling costs. If you have any questions or concerns please email support@purador.com or call 855-787-2367.

 

Delivery Time 
Delivery time generally takes 2-4 business days. Delivery time does not include the time it takes to process your order. All orders are processed and shipped within 48 hours of receipt.

 

Tracking Orders
We will send you a shipment notification via email the day your package ships. Email shipment notification is available for both USPS and FedEx orders. The notification will provide you with a tracking number as well as an estimated delivery date. Your tracking number will always be posted in your online account in the event you do not receive the email sent by USPS or FedEx. Simply login to your account and look at your order history to see the tracking number for your order.

 

PO Boxes and APO/FPO Shipping
We happily ship to PO boxes, as well as APO/FPO addresses via USPS Priority Mail service. The transit time for priority mail is generally three business days. Keep in mind that your order will take 48 hours to process before we ship.

 

Subscriptions
We are not offering subscriptions to international customers at this time. 

 

We have traveled, tirelessly, to every corner of the globe - from the densest jungles of the Amazon to the highest peaks in the Himalayas to the mystical
ocean waters of Jeju Island - to source the purest ingredients and formulate
them into a single bottle for your use. Every ingredient is tested for purity
and certified as wild-crafted or organic when possible. Even the water we use
is filtered through 7-stage reverse osmosis and then distilled to remove all
traces of impurities. Any ingredient that is harmful to the body or to Mother Earth, is removed. The final product is, in essence – PURE.

All our products are manufactured in the USA, using ingredients that have been
proven to be effective for thousands of years throughout history and
civilizations around the world. We carefully handcraft our products from
scratch in small batches for quality consistency. We in turn use our products ourselves every day. However, that is simply not enough. We constantly evaluate everything in the process because we seek continual improvement. We run our products through independent 3rd party clinical trials to extensively test their effectiveness and potency. The results are PROVEN.

Even as a small family-owned company, we realized that our carbon footprint can be enormous. We minimize this by using recyclable packaging, utilize renewable
energy via our state-of-the art, solar powered facility and implement sustainable and fair-trade practices such as responsibly sourcing raw ingredients, so it does not negatively impact their natural habitat or harm the environment. We make peace with Mother Earth because we treasure Her, dearly. The results are POWERFUL.

  • NO SODIUM LAURYL SULFATE

  • NO PARABENS

  • NO PHTHALATES

  • NO ARTIFICIAL COLORANTS

  • NO MINERAL OIL

  • NO PETROLATUM

  • NO COMMON ALLERGENS

  • NO SYNTHETIC FRAGRANCES

  • NO PROPYLENE GLYCOL

  • NO FORMALDEHYDE

  • NO METALLICALUMINUM

  • NO TRICLOSAN

  • NO TOLUENE

  • NO CHLORINE

  • NO GLUTEN*

  • PREMIUM HAND SELECTED INGREDIENTS + ORGANIC ALOE VERA BASES

    Exclusive focus on naturally-powered formulas – in-house lab & chemists dedicated to finding and sourcing unique extracts, oils, plants and proteins.

  • NATURALLY-BASED PRESERVATIVE SYSTEM

    Contains a proprietary natural preservative system safely and effectively eliminates the use of controversial preservatives.

  • CONSISTENT CRUELTY FREE STATUS

    Never tested on animals.

  • FORMULATED, DEVELOPED AND BOTTLED AT THE SOURCE IN THE USA.

    All in the same place.

  • CAREFULLY MANUFACTURED IN-HOUSE

    For strict quality control and guaranteed consistent levels of active ingredients in each batch.

  • MADE WITH RENEWABLE ENERGY

    Solar powered facilities reinforce brand’s dedication to the environment and eco focus as a whole.